Question 1

How fast is delivery?

Accepted Answer

We offer fast and efficient delivery across the UK. Next-day delivery is available on orders placed before our daily cutoff time. Standard delivery typically takes 2-3 working days.

Question 2

Do you ship internationally?

Accepted Answer

Currently, our focus is on serving customers within the UK with our high-graded chemicals. Please contact us directly if you have a specific international or trade requirement.

Question 3

Are your chemicals UK-graded?

Accepted Answer

Yes, absolutely. All ClearSpa chemicals are strictly UK-graded, meticulously crafted, and rigorously tested in the water treatment market to ensure the highest safety and effectiveness standards.

Question 4

Should I use Bromine or Chlorine?

Accepted Answer

Both are effective sanitisers. Chlorine is generally faster-acting but can have a stronger odor. Bromine works better at higher temperatures (making it ideal for hot tubs), remains effective across a wider pH range, and is often gentler on the skin.

Question 5

How do I become an authorised reseller?

Accepted Answer

We welcome trade enquiries! If you're interested in becoming an authorised reseller of the ClearSpa range, please head over to our Contact Us page, select 'Reseller' on the contact form, and our team will get back to you with the details.

Question 6

How should I store my hot tub chemicals?

Accepted Answer

Chemicals should always be stored in a cool, dry, and well-ventilated place away from direct sunlight. Ensure lids are tightly sealed, keep different chemicals separated (never mix them dry), and always store them out of reach of children and pets.

Question 7

What is your returns policy?

Accepted Answer

We want you to be completely satisfied with your Spa Trade Group purchase. Unopened, unused products in their original packaging can be returned within 14 days of receipt. Please contact our customer service team to initiate a return.

Frequently Asked Questions