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How to manage hot tub maintenance at lodge and caravan parks

Managing hot tub maintenance at lodge and caravan parks is an essential task that ensures guests enjoy a safe and relaxing experience.

A well-maintained hot tub can be a highlight of any stay, while poorly cared for facilities not only deter visitors but also may lead to costly repairs and health hazards.

Below, the Spa Trade Group team share some practical tips and guidelines for maintaining hot tubs in such settings, keeping safety, hygiene, and customer satisfaction at the forefront.

Regular cleaning and testing

Regular cleaning is key to preventing the build-up of bacteria, algae, and dirt. The filters should be cleaned or replaced as recommended by the manufacturer, and the water should be treated with the appropriate chemicals. Water testing should be done regularly—ideally before each group’s arrival—to ensure that pH, alkalinity, and sanitiser levels are within safe ranges. This helps avoid health risks and prolongs the life of the hot tub.

A maintenance routine

Implement a scheduled maintenance routine for daily, weekly, and monthly tasks. Daily checks might include inspecting water levels, testing chemical balances, and wiping down surfaces. Weekly, focus on a deeper clean, such as brushing the interior surfaces and more thorough filter cleanings. Monthly, consider a full drain and refill, thorough cleaning of all components, and testing the entire system to catch any potential issues early.

Staff training

Ensure your staff are adequately trained in hot tub maintenance procedures, including chemical handling, use of tools, and recognising signs of wear or malfunction. Developing Standard Operating Procedures (SOPs) will ensure consistency and quality. Having clear instructions for every task minimizes errors and ensures that maintenance is performed systematically, protecting both your guests and your investment.

Safety and compliance

Safety is paramount when managing hot tubs at lodges and caravan parks. Familiarise yourself with health and safety regulations, and ensure your maintenance plans adhere to any local legal requirements. Proper signage, clear instructions for guests, and visible emergency instructions help promote safe usage. Regular electrical safety checks and equipment inspections can prevent accidents and liabilities.

Record keeping

Maintain logs for each hot tub, documenting water quality tests, chemical adjustments, filter changes, and any repairs. This record-keeping can highlight patterns, helping you predict maintenance needs and budgets. It also serves as proof of diligent care should any issues arise. Digital management tools can simplify this process, alerting you to upcoming tasks and keeping track of inventory.

Sustainability

Take steps to make your hot tub maintenance energy-efficient and environmentally friendly. Consider using energy-efficient pumps, covers to reduce heat loss and eco-friendly sanitiser options. Efficient heating and filtration improve sustainability and reduce operational costs, benefitting both the environment and your bottom line.

Communication with guests

Finally, clear communication with your guests can enhance their experience. Provide guidelines on how to properly use the hot tub, including any age or health restrictions, and instructions for reporting issues. A blog post on your website, informational pamphlets, and on-site signage can help set expectations and promote safe, responsible use.

By adhering to these guidelines, lodge and caravan park managers can maintain hot tubs that offer a relaxing retreat while keeping safety and hygiene at the highest standard. A diligent maintenance routine will ensure that guests have a positive experience, encouraging repeat visits and glowing reviews.